Pre-Sale
If I purchase a 3D printer from your website, where the printer will be shipped from?
For the customers in the Most state of the
United State, we will ship the printer out from the
US storehouse.
For the customers in the rest of the world, we will ship the printer out from the
China storehouse.
Is there free shipping on your site?
Yes, we offer free shipping for Apollo3D Saturn 3d printers in the following countries:
United States (52 of 62 states);
For the other countries, the shipping fee would be charged by the weight of the parcel.
Order related
Can I modify or cancel my order?
Yes, you can. There are two types of order cancellation:
If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24H. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
How do I check on the status of my order?
You will receive an email confirmation to the email you have provided us at checkout, within 30 minutes of placing your order. When your order ships out for final delivery you will additionally receive a shipment confirmation email.
Payment
What kind of payment methods do you accept?
We accept the payment by
PayPal or
Credit Card.
Shipping and Delivery
When can I receive the parcel after the order is placed?
Normally, you will receive the parcel within 4-9 business days after you place the order.
Plug and Play
Please check the linked>>>
Quick Start